Privacy Policy

Introduction

TradePsych ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trading psychology coaching platform (the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

1. Personal Information

When you register for TradePsych, we collect:

• Name and email address
• Account credentials (encrypted passwords)
• Payment information (processed securely through Stripe)
• Trading experience level and preferences

2. Trading Data

To provide personalized coaching, we may collect:

• Trading journal entries and notes
• Portfolio performance metrics (if you choose to connect your trading account)
• Trade history and patterns
• Trading goals and reminders
• Screen captures of charts (only when you explicitly request analysis)

3. Conversation Data

When you interact with Bob (our AI coach), we collect:

• Voice recordings (temporarily, for transcription purposes only)
• Conversation transcripts
• Emotional analysis data derived from voice patterns
• Conversation context and history for personalization

4. Usage Data

We automatically collect:

• Device information (type, operating system, browser)
• IP address and general location data
• Usage patterns and feature interactions
• Session duration and frequency

How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: Deliver AI-powered trading psychology coaching tailored to your needs
• Personalization: Remember your conversations, patterns, and preferences to provide increasingly relevant guidance
• Improve AI Models: Enhance the quality and accuracy of our AI coaching (always anonymized)
• Account Management: Process payments, manage subscriptions, and provide customer support
• Communication: Send important service updates, security alerts, and feature announcements
• Analytics: Understand how users interact with the Service to improve features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents

Data Storage and Security

Encryption

All data is encrypted in transit using TLS/SSL and at rest using industry-standard AES-256 encryption.

Data Storage

Your data is stored securely on:

• PostgreSQL database (user accounts, trading data)
• Pinecone vector database (conversation memory, encrypted)
• Secure cloud infrastructure (Railway)

Voice Data

Voice recordings are processed in real-time and immediately deleted after transcription. We only retain the text transcripts, not the audio files.

Access Control

Access to your data is strictly limited to authorized personnel who need it to provide the Service. All employees and contractors sign confidentiality agreements.

Third-Party Services

We use the following trusted third-party services to operate TradePsych:

• OpenAI: AI conversation generation and chart analysis
• ElevenLabs: Text-to-speech voice generation
• Stripe: Payment processing (we never store your full credit card details)
• Pinecone: Encrypted vector database for conversation memory
• Railway: Secure cloud hosting infrastructure

These services have their own privacy policies and are carefully selected for their security and compliance standards.

Data Sharing and Disclosure

We do NOT sell, rent, or trade your personal information. We only share data in these limited circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With third-party services necessary to operate TradePsych (listed above)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets (you will be notified)
• Security Purposes: To protect against fraud, abuse, or security threats

Your Rights and Choices

Access and Correction

You can access and update your personal information through your account settings at any time.

Data Export

You can request a complete export of your data in machine-readable format by contacting our support team.

Data Deletion

You can delete your account and all associated data at any time. Some data may be retained for legal or security purposes as required by law.

Communication Preferences

You can opt out of marketing communications while still receiving essential service updates.

Children's Privacy

TradePsych is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use of TradePsych after changes indicates acceptance of the updated policy.